This page is part of our terms.
The first 24 hours
Changed your mind? Tell us within 24 hours of buying and we will refund you. No questions asked.
The window runs from the moment the payment goes through, and on a first purchase it is once per customer. We refund to the method you paid with, in the currency you paid in. What your bank does with the exchange rate on the way back is between you and your bank.
A renewal has its own window. If a subscription renews and you did not want it to, tell us within 24 hours and we will refund that renewal as long as the new period is unused. That is separate from the once-per-customer window above and does not use it up.
After that
After that we do not refund as a matter of course, because the service has been delivered. We will still look at anything you bring us. Most of what people want a refund for turns out to be a setup problem or the wrong plan size, and both of those are faster to fix than to refund.
A refund after the window is ours to give or to withhold. If we give one it covers the unused part of the period, it is a one-off, and it sets no precedent for the next request.
When we will not refund
There is no refund for:
- a licence we suspended or terminated for a breach of the terms, including anything involving tampering, circumvention, or a key used outside the organisation it was issued to. Nothing is owed back for the rest of the period;
- a request we judge to be made in bad faith, including buying a licence to get a look at the product and then asking for the money back;
- a second no-questions request from a customer who has already had one, or a pattern of buying and refunding across names, organisations or payment methods;
- time you did not use. An unused licence was still available to you the whole period;
- a problem outside RealAC, including your host, your hardware, another plugin, another anticheat, or your server closing;
- the product doing what this site says it does, when you had hoped it would do something else;
- a cheater who got past it. Detection is not exact, no anticheat’s is, and the terms say so plainly.
We judge these, and we do not have to say which one applies.
Chargebacks
Talk to us before you talk to your bank. A chargeback costs us the payment, the fee our payment provider charges us for the dispute, and the time it takes to answer it, and none of that comes back if you were right.
If you raise a chargeback or a payment reversal instead of asking us:
- your licence terminates immediately and protection stops;
- you owe us the amount reversed together with the fee we are charged for the dispute, and we may recover both;
- we may decline to sell to you again, under that name or another one.
None of that applies to a payment you genuinely did not make. Tell us and we will sort it out.
If you are a consumer in the EU or UK
Consumers buying at a distance in the EU and the UK have 14 days to withdraw. For digital content delivered straight away that right can be given up, but only where the buyer expressly agrees to immediate delivery and acknowledges giving the right up, at the point of purchase and before delivery.
Most people buying a RealAC licence are running a business, and the right does not reach a business buyer.
At checkout you confirm that you want your licence issued straight away, and that you understand this ends the withdrawal right once the key has been issued. That confirmation is a deliberate step you take, never a pre-ticked box, and we keep a record of it.
The 24 hour window above is what we offer on top of that, and it never displaces a statutory right you have.
How to ask
Ask in Discord: discord.gg/v6qYqdAMYQ. Tell us which licence, and what went wrong.
Or by email: info@realac.ac.