FAQ

Detection

Does it catch a particular client?: We do not answer per client. A client is a name on a build that changes every month, and RealAC detects by behaviour, so a rename does not reset it. Fighting something specific? Tell us in Discord.
Does it catch closet cheating?: That is what it was built for.
Does it work on plugin-heavy servers?: Yes.

Will it flag my legit players?: Any anticheat can false, and anyone quoting you zero is selling you something that is not real.
Can I clear a player’s record?: Yes, with one command.
Does high ping cause false positives?: Ping and server lag are compensated.

Will it hurt my TPS?: No. Checks run off your main server thread, and the machine learning runs in our cloud rather than on your server.
What if your service goes down?: Your server keeps running exactly as it would without the plugin installed. No blocked logins, nothing held up, and protection resumes on its own.
Does it affect PvP or knockback?: No. RealAC watches combat, it does not change it.
Do I need to open ports?: No. The plugin only makes outbound connections.
Can I run it without internet?: No. Detection runs in our cloud.

What do I need to install?: One plugin file and your licence key in one config file. Nothing else.
Which versions and server software?: Servers from 1.13 to 26.2, on Paper and Purpur, Spigot API compatible. Players can connect from 1.8. Java 17 or newer.
Does it work with ViaVersion?: Yes.
What about Bedrock players?: Bedrock players through Geyser or Floodgate are recognised and skipped.
Can I run it alongside my existing anticheat?: Probably not. Two anticheats watching the same movement tend to fight each other. Ask in Discord before you try it.
How much can I configure?: Your alerts, your messages, your permissions, your webhook. Detection tuning is managed on our side. Need something specific for your server? Ask.

Can I try it before I buy?: Yes. Ask in Discord and we will set you up.
Which plan do I need?: Your peak concurrent players, and how many servers run at once. Between two plans, take the larger one.
What if I go over my player limit?: Nothing breaks and nobody is kicked. Detection pauses while you are over the limit and resumes on its own when the count comes back down.
What happens when a plan ends?: Protection stops. Nothing breaks, nothing is deleted, and the bans RealAC issued stay in your own ban system.
Can I move my licence to another server?: Yes, ask in Discord.
Do you offer refunds?: Within 24 hours of buying, yes, no questions asked. After that, talk to us first: most refund requests turn out to be a setup problem or the wrong plan size.

Who makes RealAC?: One developer, who used to run Minecraft servers and got tired of cheaters. Support is a ticket and a person, not a queue.

Not answered here? The Discord is the fastest route, and questions before you buy are welcome.